HOW LONG DOES SHIPPING TAKE?
PREMADE ITEMS
Items will take 1-3 working days to be processed and shipped out. If you have ordered a made to order piece along with a premade piece, your order will ship out when the made to order garment is finished unless otherwise specified. You will receive an automated email update once your order has been dispatched. If you have not, please email orders.kalopsiathebrand@gmail.com to receive your tracking information.
MADE TO ORDER
Items are made in house by one person so orders may take up to one working week to dispatch. You will receive an automated email update once your order has shipped. If you do not, please email orders.kalopsiathebrand@gmail.com to receive your tracking information.
WHAT ABOUT INTERNATIONAL SHIPPING?
US ORDERS
All US orders are shipped via ChitChats (unless otherwise specified), which typically takes 2-6 business days for delivery by USPS. Once your package is shipped, you can track it using the following links:
DOMESTIC ORDERS
🚨NOTICE: Due to the ongoing Canada Post strike, all Canada Post services have been suspended. All domestic orders will now be shipped via Chit Chats Select or UPS.
Orders within Canada are shipped with tracking through Chit Chats Select or UPS, depending on the method you select at checkout.
Estimated delivery timeframes:
Chit Chats Select: 2–8 business days depending on province
UPS Standard: 2–5 business days depending on location
You will receive a tracking number with your shipping confirmation email and links to tracking are:
INTERNATIONAL ORDERS
🚨 NOTICE: Due to the ongoing Canada Post strike, all international Canada Post shipments have been suspended. Orders will now be shipped via Chit Chats or UPS, depending on your selection at checkout.
All international orders are shipped with tracking via Chit Chats or UPS. Once your package leaves Canada, it is handed off to your country’s local postal service for final delivery.
If you selected Economy Shipping, your order will first pass through PostNL (Netherlands) before continuing to your country’s postal system. This economy service is budget-friendly, but may take 2–5 weeks depending on customs and local delivery times.
You can track your package using the same tracking number on your country’s local postal website (such as Royal Mail, La Poste, Deutsche Post, etc.) once it has left Canada. Tracking links:
Kalopsia is not responsible for any customs duties or fees upon delivery. If a package is returned due to unpaid customs, shipping fees will not be refunded.
DO YOU OFFER REFUND/RETURNS?
All Kalopsia items are final sale and no returns are accepted. Should you receive a faulty item or are unsatisfied with your purchase, please email orders.kalopsiathebrand@gmail.com for a full refund with a proof of purchase in the form of a receipt/ order number. Refunds are issued by Shopify/PayPal and may take 3-5 working days to be processed.
HOW DO I CARE FOR MY GARMENT?
It is best recommended to handwash your items in cold soapy water or machine wash (preferably in a laundry bag or inside a pillowcase) on cold wash to preserve the colors and leave to air dry. Do not machine dry.
WHAT ARE YOUR SUSTAINABLE PRACTICES?
All garments are handmade by one person with hemp/organic cotton fabrics that are biodegradable. They are dyed with eco-friendly dyes and screen printed with water based ink. For a more behind-the scenes look at the process, don't be afraid to check out the Kalopsia YouTube channel https://youtube.com/@kayliefromkalopsia?si=1UsYfHCi7AwjnbNY .
WHO MAKES THE CLOTHES?
Everything is handmade with love in British Columbia, Canada by Kaylie Lee, the founder & owner. Email orders.kalopsiathebrand@gmail.com or checkout the Youtube channel for any inquires you have about the production process. Kalopsia strives to be as transparent as possible.
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