FAQs
**Canada Post is currently on strike and is still delivering packages but not working overtime which may lead to some a few business day(s) delay in shipments.
HOW LONG DOES SHIPPING TAKE?
MADE TO ORDER
Items are made in house by one person so orders may take up to one working week to dispatch. You will receive an automated email update once your order has shipped. If you have not, don't hesitate to reach out to get your tracking information.
PREMADE ITEMS
Items will take 1-3 working days to be processed and shipped out. If you have ordered a made to order piece along with a premade piece, your order will ship out when the made to order garment is finished unless otherwise specified. You will receive an automated email update once your order has been dispatched. If you have not, don't hesitate to reach out to receive your tracking information.
INTERNATIONAL SHIPPING
Orders are shipped via Canada Post/UPS with tracking included then passed onto your country's postal service. International shipments will be delivered via your country's postal service and the tracking number can be plugged directly into the destination country's postal service website for better tracking details (unless delivered via UPS). Kalopsia is not responsible for any additional duties upon delivery and will not reimburse shipping costs due to unpaid customs if a package is returned.
DO YOU OFFER REFUND/RETURNS?
All Kalopsia items are final sale and no returns are accepted. Should you receive a faulty item or are unsatisfied with your purchase, please email orders.kalopsiathebrand@gmail.com for a full refund with a proof of purchase in the form of a receipt/ order number. Refunds are issued by Shopify/PayPal and may take 3-5 working days to be processed.
HOW DO I CARE FOR MY GARMENT?
It is best recommended to handwash your items in cold soapy water or machine wash (preferably in a laundry bag or inside a pillowcase) on cold wash to preserve the colors and leave to air dry. Do not machine dry.
WHAT ARE YOUR SUSTAINABLE PRACTICES?
All garments are handmade by one person with hemp/organic cotton fabrics that are biodegradable. Kalopsia sources fabric from the Hemp Traders - for more information about Hemp Traders including certifications, check out: fair trade. They are dyed with eco-friendly dyes and screen printed with water based ink. For a more behind-the scenes look at the process, don't be afraid to check out the Kalopsia YouTube channel https://youtube.com/@kayliefromkalopsia?si=1UsYfHCi7AwjnbNY .
WHO MAKES THE CLOTHES?
Everything is handmade with love in Alberta, Canada by Kaylie Lee, the founder & owner. Email orders.kalopsiathebrand@gmail.com or checkout the Youtube channel for any inquires you have about the production process. Kalopsia strives to be as transparent as possible.
